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Cockers Roses - Terms & Conditions

1. Prices and Payment

All prices in the catalogue are quoted in Great British Pounds (£) and are valid until 31st March 2017.  VAT is payable at the prevailing rate.  All prices in this catalogue are inclusive of VAT at the rate of 20%.
Payment in full is required upon our receipt of your order.  VAT receipts will be sent with the goods.
We reserve the right to defer dispatch of an order pending clearance of payment.

2. Dispatch and Delivery

Orders will start being dispatched in November 2016.  All orders are dispatched in the order they are received.  All items are packaged in our secure, specifically designed packaging to ensure your order reaches you in nursery fresh condition. 
Orders cannot be split and posted to more than one address.  The price inclusive of carriage and packing apply to UK mainland only.
A £20 Carriage and Packing surcharge applies to all orders shipped to Scottish Islands, Northern Ireland, Eire, Isle of Wight, Isle of Man and postcodes HS, IV41-IV51, IV55-IV56, KA27-KA28, KT15-KT17, PA20, PA41-PA78, PH42-PH44, ZE, BT1-BT94, PO30-PO41 and IM.
We do not ship orders out with the UK or the Channel Islands.

All order are dispatched using a Next Day Delivery serivce, excluing weekends and Bank holidays.  However, we accept no responsibility for orders delayed in transit.  Next Day Delivery does not apply to orders placed mid May - November, where goods will be dispatched strictly in sequence of orders received.  Next Day Delviery is not available for addresses outwith UK mainland and remote mainland areas.

If you request our courier to leave the parcel outside, with a neighbour etc. we do not accept any responsibility for damage or theft of the goods once left by the courier and such goods are left at your own risk.

Any orders which are cancelled other than due to items being unavailable, will be subject to a £5.00 charge to cover admin costs.


3. Descriptions
Our roses are sold as bare root roses and will not be in bloom at the time of dispatch.
Whilst we endeavor to provide descriptions that accurately reflect our interpretation of the plant whilst in bloom, as with any living product the descriptions will not match every plant in bloom as this will vary due to climate and ground conditions.
Photographs are purely for illustrative purposes and customers should allow for a degree of colour variance as a result of the printing process.

4. Guarantee

In the event that your plant has failed to grow, please return it to us for inspection.  We will replace any plant that has been properly planted and cared for in accordance with our Planting and Aftercare Guide, subject to the following conditions:- i) return postage and carraige for any replacement plant must be met by the customer, ii) all plants must be returned within 6 months of the original date of dispatch, iii) any plants that a) show signs of being improperly planted, pruned, fed or cared for; b) show signs of spray damage; c) have suckers which have not been removed; d) have suffered frost damage; or e) have failed as a result of inclement weather, will not be replaced.  Any replacment plants are not under guarantee.  Replacments will be dispatched at the start of the next bare root rose season.

5. Legal

All varieties marked with † are subject to Plant Breeders Rights in terms of the Plant Varieties and Seeds Act 1964.  These varieties may not be propagated for sale or sold, except under licence from the holders of the Rights.

Due to the perishable nature of bare root roses, there is no right of cancellation adn these goods cannot be returned under the Consumer Contracts Regulations 2013.  Orders may be cancelled at any time prior to dispatch and will be refudned within 28 days, subject to deduction of an administration fee of £5 to cover costs and bank changes in processing the original order.

These Terms and Conditions do not affect your statutory rights.
Your contract with James Cocker and Sons will be governed by the Law of Scotland